1. Scope
This policy applies to training fees paid directly to Airspaces. Accepted quotation, proposal or programme-agreement terms take priority where they specify different arrangements.
2. Client cancellations
Please notify us in writing as early as possible. Eligibility for a refund, credit or rescheduling depends on notice, work completed and non-recoverable commitments.
3. Participant substitutions
Participant substitutions are generally welcomed when programme requirements are met and Airspaces is informed before delivery.
4. Cancellation by Airspaces
If Airspaces cancels a programme and cannot provide a suitable alternative, fees paid for that delivery will be refunded.
5. Requesting a refund
Email info@airspaces.my with the organisation, programme, delivery date, reference and reason for the request.